Essa semana foi especial para a turma de Design Thinking Specialisation . Recebemos ninguém menos que o jornalista Marcelo Tas em uma aula sobre Como Fazer Boas Perguntas.
Tas começou a aula contando um pouco sobre a sua trajetória pessoal e profissional e realizou duas dinâmicas com a turma: a primeira, pediu para que cada pessoa desenhasse seu mapa de empatia pessoal, para que a partir daí, cada um entendesse como que suas características pessoais e suas histórias influenciam na hora de fazer e responder perguntas. Depois, foi feita uma dinâmica em grupo na qual eles treinaram perguntas “arrebatadoras”, aquelas que têm o poder de desestabilizar ou fazer a pessoa se abrir de uma maneira sincera. “Me surpreendi porque achava que se fizesse perguntas inusitadas, estaria prejudicando o outro, mas na verdade estamos o provocando no bom sentido, e o fazendo improvisar”, disse Eliane Mazali, que estava presente na aula.
Como fazer boas perguntas? 8 aprendizados
Reunimos abaixo 8 dicas que aprendemos com o Tas sobre como fazer boas perguntas:
1- Precisamos conhecer o nosso próprio viés como entrevistador: o que desperta meu interesse, que conexões posso fazer com as minhas experiências e meu repertório.
2- Depois, é preciso conhecer o outro. Investigar quem é o entrevistado, o que ele tem feito e sua história é essencial como ponto de partida para boas perguntas.
3- Boas perguntas causam desequilíbrio, desestabilizam o raciocínio do que é previsível e obrigam o entrevistado a improvisar
4- Boas perguntas têm o poder de fazer o entrevistado se abrir e ser sincero, pois não há resposta pronta, ou certa.
5- Boas perguntas são resultado de preparo e improviso.
6- Tom de voz e linguagem corporal contam mais do que a gente imagina na hora de fazer perguntas. Segundo Ted do Albert Mehrabian, a importância desses fatores em relação ao conteúdo da comunicação pode ser expressado de acordo com a seguinte proporção:
7- Comunicação não é o que eu falo, mas o que o outro está ouvindo.
8- Use o Google para fazer perguntas. Você pode escreve uma palavra e ver as sugestões de continuação. Por exemplo, se escrevo comunicação, ele sugere: comunicação interpessoal, comunicação organizacional, comunicação assertiva, etc.
Nossos entrevistadores em ação!
No final, eles puderam testar todo esse aprendizado em uma entrevista com nosso Gerente de Educação Reinaldo Campos, que foi transmitida ao vivo no Facebook do Tas. Veja aqui o resultado:
Papo sobre FAZER PERGUNTAS- parte do curso de Especialização em Design Thinking na escola Echos. O entrevistado é Reinaldo Campos, Gerente de Educação da escola. Participe e mande as suas perguntas. #comofazer #perguntas #echos #designthinking 👽👾💙
Gostou deste conteúdo? No nosso curso de Design Thinking Specialisation temos diversas aulas especiais para te tirar da caixa e ajudar a se tornar um verdadeiro inovador. Estamos com matrículas abertas para a última turma do ano! Conheça nossos cursos!
Ricardo Ruffo is a born entrepreneur, educator, speaker and explorer. As a writer by passion Ricardo daydreams on how the world is changing fast and how it could be.
Ruffo is the founder and global CEO of Echos, an independent innovation lab driven by design and its business units: School of Design Thinking, helping to shape the next generation of innovators in 3 countries, Echos – Innovation Projects and Echos – Ventures. As an entrepreneur, he has impacted more than 35.000 students worldwide and led innovation projects for Google, Abbott, Faber-Castell and many more.
Specialist in innovation and design thinking, with extensions in renowned schools like MIT and Berkeley in the United States. Also expert in Social Innovation at the School of Visual Arts and Design Thinking at HPI – dSchool, in Germany.
Naturally curious, love gets ideas flying off the paper. He always tries to see things from different angles to enact better futures. In his free time, spend exploring uninhabited places around the world surfing.
Echos School of Design Thinking - Terms and Conditions
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Presença GlobalA Escola de Design Thinking é uma iniciativa da Echos, um laboratório de inovação.
Telefone 1300 502 006
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